Information

For further information about delivery, care instructions and policies please select below

Information
Show: Order Information - Terms & Conditions

Flower deliveries – Adelaide

For further details on where we deliver to and when to expect flowers to be delivered, please read the information below:

Delivery Areas

Delivery orders are only available to suburbs displayed via the link at the top of the checkout page, or in the footer.

Phone 8298 5387 for orders and delivery pricing to all other suburbs, or order online for pickup at our shop in Brighton.

Delivery Times

Same day orders (for pickup or) deliveries to the applicable suburbs (refer above), need to be placed no later than 1pm.

Deliveries are normally only Monday to Friday – excluding public holidays, but where we note availability for other times due to high demand occasions Mother’s Day or Valentine’s Day – then same day orders need to be made 1 business day prior.

No guaranteed times or express delivery available on Mothers Day or Valentines Day – unless shown as an option. All orders subject to order time and cancellation policy.

We will endeavour to fulfil all delivery requests for these busy occasions, however we cannot guarantee it – due to the volume of deliveries involved, or due to any other unforeseen circumstances.

A surcharge will apply to weekend, public holiday, or express deliveries as applicable.

Business Addresses

We will deliver to all business addresses before 5pm, we will guarantee this if the order is placed before 10am on the day of delivery. However if order is received after 10am we will not be able to guarantee it.

If Recipient is not home

We cannot take responsibility for the flowers if the recipient is not at home at the time of delivery. We will endeavour to leave the flowers in a secure place on these occasions and will leave a calling card advising the recipient on where to locate flowers. If there is not a secure place to leave the flowers, or unsuitable weather conditions – we will leave a calling card for the recipient to contact us, and organise collection or re-delivery of flowers (this will incur an additional delivery charge unfortunately).

If you would like to discuss your delivery arrangements please phone  8298 5387.

Substitution Policy

All products and flowers are subject to availability, in the event that we are unable to supply as suggested on the website, we reserve the right to substitute the product of equivalent quality and value without notice. Please be assured that the final product will be to the highest standard and the overall look of the arrangement will remain the same.

Order Changes/Cancellations

Any changes to orders must be received within 24 hours of delivery date. If received after this time frame we cannot guarantee changes.
Cancellations of orders will incur an administration fee:
Cancellations received within less than 24 hours of delivery date will incur a 50% charge of total value.
Cancellations received within more than 24 hours of delivery date will incur a $15 admin fee.

If you have any questions please don’t hesitate to contact us – on 8298 5387.

Show: Care Suggestions
  • When we deliver flowers we leave them in water to keep them hydrated and the ends soft and open to soak up the water
  • Make sure you find a clean vase, add fresh water
  • Change the water daily, we recommend you cut the stems on an angle as this will allow the flowers to drink – these are important steps to keep bacteria out and the flowers drinking
  • Keep the vase in a cool spot and away from direct sunlight, heating or cooling vents, or on top of TV’s, as fresh air circulation is also important to help them last
Show: Privacy Policy

Your privacy is very important to The Market Bunch Flowers.

This policy provides information about the personal information that we collect, and the ways in which we use that personal information.

Why we gather information?

The Market Bunch Flowers gathers personal information to improve our customer service and ensure this service is evident throughout the entire purchase process. We personalise the website for your shopping experience and to let you know of our daily product information in a timely and effective manner.

Information we gather

The Market Bunch Flowers may collect and use the following kinds of personal information:

Information that you provide when purchasing a product on the website such as your name, recipient’s name, address, telephone number(s), e-mail address;
Information about transactions (including transactions not completed or cancelled) carried out over this website including product(s) ordered, recipient details, order dates.
Information about your use of this website including visits, page views, average time on site, browser type, operating system, connection speed, IP address, internet connection speed; and any other information that you send to us at The Market Bunch Flowers.

What we do with the information we collect

The Market Bunch Flowers may use personal information to:

Administer this website;
Enable your access to, and use of – the website services;
Send to you products that you purchase and your invoice for that purchase;
Collect payments from you; and

Where The Market Bunch Flowers discloses your personal information to its payment agent or sub-contractors for the purposes above, the agent in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

The Market Bunch Flowers does not sell, rent or lease any personal information to third parties outside the above parameters.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, The Market Bunch Flowers may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Other websites

This website may contain links to other websites.

The Market Bunch Flowers is not responsible for the privacy policies or practices of any third party.

Security

The Market Bunch Flowers takes all reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. Information collected from you will be stored in accordance with Australian data storage standards.

The Market Bunch Flowers uses encryption technology to protect your transaction and credit card details. This technology encrypts your details prior to transmission over the internet.

Updates to this policy and your consent

By using our website you consent to the terms of this Privacy Policy.

The Market Bunch Flowers may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

Contact The Market Bunch Flowers

If you have any questions about this privacy policy or The Market Bunch Flowers treatment of your personal information, please contact us by email: flowers@themarketbunch.com.au